Shipping & Returns

Returns

You have 30 days from the date of receipt to request a return. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

The following types of items are not acceptable for return:

• Consumable items (e.g., blades, chains, spark plugs that have been installed or used)
• Products that have been filled with fuel or oil
• Parts damaged due to improper use or wear and tear
• Clearance or sale items

Additional non-returnable items:

• Gift cards
• Downloadable software or electronic manuals
• Opened personal protective equipment (e.g., gloves, goggles, ear muffs)

To complete your return, we require proof of purchase (order number or invoice).

Please do not send your purchase back to the manufacturer.

Partial refunds may be granted in certain situations:

• Manuals or packaging showing obvious signs of use
• Missing or damaged parts not due to our error
• Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale or clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item wasn't marked as a gift, the refund will be sent to the gift giver.

Shipping returns

To return your product, please mail it to: {physical address}.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at {email address} for questions related to refunds and returns.